Amazon India — Refund not received for undelivered order

I ordered for a 10, 500 badminton shoes and received another brand shoes worth 1500. Now Amazon is not ready to refund or replace the product. They say i need to return the original product. Please help me get my money back. Thank you

Hi,
I have received a wrong and damaged product and have returned it. I dont have any other product to return . Also I have purchased the same product from a local store in bangalore. Please check with the merchant regarding which product he shipped and how to confirm if he shipped the right product. This is a classic case of fraud and cheeting, and the culprits should be brought to justice. How can someone do this kind o[censored]ntrustworthy act, by keeping the original packaging but inside keep a different and cheep, damaged product worth 1500 rs, infact i paid 10, 000 INR. I am ready to move to customer court or any criminal court to get justice, , , also this has to be made an example for all those who indulge in such malpractices.

Best regards
BINOJ SR
+91 [protected]