Amazon India — Refund not received from amazon.in

Address:	600076
Website:	www.amazon.in

I had paid for an order#[protected] of rs. 1549/- from amazon.in on 7th of july 2016. and i had also cancelled the order before it had arrived. the refund took almost ten days to process and finally they had sent me a mail on 18th that the refund was initiated. it is 25th july 2016 today and till date i have not received my refund. the process described below in the mail sent by amazon was followed by me, but the bank has informed me that they cannot file a charge dispute on incoming amounts from a third party. further escalation of this matter to amazon resulted in them suggesting the same method given in the email which was useless. now i am left with loss of money and further loss of time due to the negligence of amazon.in

Mail from amazon:

I have checked your order details and found that the refund of rs 1549.00 has been already issued in your credit card/debit card account on 18th july, 2016.

As per the time frame the refund should credit into your bank account with in 2-4 business days.

As you have not yet received the amount, i would request you to please contact your bank with the reference number and ask them to locate the amount.

The refund details are: authorization code for sale transaction 009095
Refund reference # 74332746201620005290741

Please follow the below steps:

1. contact the customer care service of your bank and ask to file charge dispute.

2. file the transaction dispute as "refund never processed."

3. on doing that, they'll see a pending refund and will follow the path back to our payment processor to locate the refund.

4. if your bank is still unable to locate the refund even after filing transaction dispute, collect the transaction dispute number from your bank and send it to us as reply to this email.