Amazon India — Refund not received since 25 days

Address:	Bangalore, Karnataka, 560055
Website:	www.amazon.in

I had purchased a phone meizu m2 note from Rs 9999/- from amazon. But as there was a problem with the mobile screen I had to return it on 27th October. Amazon said that they have transferred the refund amount to my account but I haven't received it yet. When I told Amazon about this issue they provided me with a reference number NFT[protected]XXXXXXXXXXXXXX and told to ask the bank with this reference number. The bank people said that as there was no transaction done from amazon in my account they can not process this reference number and they only want the UTR number. I asked Amazon for the UTR number of the transaction for 5 times but they did not provide it to me till date. Its been around a month there is no trace of my refunded money and Amazon is not cooperating properly too. Please look into this matter so that I receive my refund. Amazon Order #[protected]