Amazon India — Refund of money delayed

Address:	560025
Website:	Amazon India

I had placed an order with Amazon India for a 1/2 Inch Garden Adjustable Sprayer Watering Kit With Water Hose Quick Connectors on 30/03/2016. I paid INR 1203.00 as there was no COD. Delivery of an incorrect item was made on 6/05/2016. I then requested for a refund on 12/05/2016. the money has not been refunded to me till now inspite of repeated reminders.


Your Account Amazon.in
Message From Customer Service
Hello,

In addition to our large selection, one of the benefits we try very hard to offer our customers is convenience. I'm very sorry for the inconvenience you experienced in this case.

We've processed your return. A refund was issued to your Credit Card on May 12, 2016 for Rs. 1, 203.00. We sent you a confirmation e-mail on May 12, 2016.

The refund will be credited to your Credit Card card in 2-4 business days.

Once processed, you'll be able to see the refund here:

https://www.amazon.in/gp/css/summary/edit.html?orderID=[protected]

For any order tracking, payment or refund related information, please refer Your Orders (https://www.amazon.in/gp/css/order-history/).

For any account related issue, please visit Your Account (http://www.amazon.in/youraccount).

Most of your queries are answered in our Help pages:

http://www.amazon.in/help

If you need additional help with any other query, please contact us by visiting the following link:

https://www.amazon.in/gp/help/customer/contact-us/

Here is our toll-free customer service phone number for customers calling from India:

[protected]

This number is not accessible from BSNL/MTNL phones.

If you are an international customer or are using a BSNL/MTNL phone, you can call us on[protected]. (Charges may apply)

We're available 24 hours a day, 7 days a week.[protected]

I hope this helps. We look forward to seeing you again soon.

Warmest regards,
Saraswati V

Your Amazon.in Order #[protected]
Inbox
x

Amazon.in
May 21 (3 days ago)

to me

Amazon
Your Account Amazon.in
Message From Customer Service
Hello Harpreet,

My name is Praveena, I am from Amazon India customer service.

This mail is reference to our recent phone conversation regarding order #[protected].

As per our discussion, I've requested a refund of Rs. 1, 203.00 to your CC.

The refund should be credited to your CC in 2-4 business days depending on your bank’s policy.

You can see your refund requests here -

www.amazon.in/gp/css/summary/edit.html?orderID=[protected]

I hope this helps! We look forward to seeing you again soon.​

Please use the survey below to tell us about your experience today.

Warmest regards,
Praveena R

The two mails are further proof of my issues with Amazon India.