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Amazon India — refund of my order cancelled by amazon itself

Address:101/b 4th cross 8th main Shanthi marga siddartha layout, Mysore, Karnataka, 570011

I have ordered a laptop on 15th july 2019 and money was deducted and i have the order no[protected] but on 17th july 2019 i have received a message said order cancelled and money will be refunded. But still now there is no messages regarding the payment pls update me with refund status.
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Amazon Customer care people is not good for talking to people, they can't help with user. It my amazon account but i don't know the some question when customer care asked me.but there is my account.

this is ridiculous customer care of amazon.
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