Amazon India — Refund policy

Address:	751012
Website:	www.amazon.in

I purchase this smartphone on 24oct 2016 and the very first day issue. I purchased a smartphone which is crap compare to its price range and also has many issues. So i contacted the amazon customer care for the return/refund of this phone but they denied to provide any such service and ask me to collect two letters from motorola then they will refund the money.
When i contacted motorola for those letters they say they won't provide those two letters infact ask me to contact back to amazon.
I want my money refunded not any replacement.