[Resolved]  Amazon India — Refund processed after 20 days moreover the policy says amount will be refunded within 3 to 5 working days

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.amazon.in

I ordered a phone from amazon through my credit card. The phone had scratches on the screen so i ordered for a refund on 12th august, 2016 which i finally received on 30th august, 2016 after a tough argument and a lot of fake promises by amazon customer care executives. I was promised a gift card worth rs. 1500 to my amazon account which i denied previously for the delay in refund however due to amazon failing in refunding the amount in time even after me calling several times i accepted the gift card. The problem is that i never received the gift card and now they say that you will have to provide he credit card statement with the fine details only then amazon will provide the gift card. I told the executive to audit the calls what their executive promised me when the payment was delayed and they simply were arrogant and unreasonable over hours of call. I want to sue amazon for the delay in payment as their policy is to refund within 3 to 5 days however after days of argument and struggle they refunded the amount and i want my gift card with out having to provide anything as they promised. Please assist as they will carry on harassing the customers like this forever.