Amazon India — refusal of doorstep delivery

Address:

Malappuram, Kerala, 679576

Amazon order no[protected]
"Bend-It heavy duty bender"
The package reached Ponnani Amazon delivery point on[protected].
They called me and demanded that I should go and take delivery from there.
I told them they are to make delivery at my door step.
This was not liked by them and refusing delivery to me till this day.
I called customer care Amazon through my mobile application on 17-03-20.
They assured me delivery on 18-03-20.But no avail.I contacted customer care again on 18-03-20 they again assured me delivery in another 24 hours.But this time I don't believe them.
I there for demand action against all culprits in this matter and ensure delivery at my door step.