I was gifted an Amazon Pay e-gift card in Jan 2020 and it was valid until Jan 2021, but unfortunately due to Covid, I was unable to redeem it within the stipulated time. In their terms and conditions, it is mentioned that the gift card can be revalidated by simply contacting the customer care. I contacted them in Feb 2021 and have chased them for more than a year but they kept dodging me that it will be done, or I will receive a call back for details, or it has been escalated to the concerned team.
Later they started saying that the card has been re-issued to the buyer of the card. But even the buyer didn't receive any re-issued card and she even wrote them numerous emails confirming the same. But the customer care never confirmed the email address that they had supposedly sent the re-issued gift card to. After chasing them some more, they started saying that I should wait till the "re-issued" card gets expired and I should get it re-validated it once again after Feb/March 2022. And when I contacted them after the suggested time frame, they said that the card is used and the balance is zero. I asked them for the details of who used the balance, if neither did I nor the buyer, but they refused to help.
They have harassed me and the one who gifted the card when their intention was never to re-issue it at the first place. On top of it, they stopped replying to customer care emails and are not ready to share who spent the money, like they claim, and when? I never shared the card details with anybody. I made sure I shared only the card reference number with the customer care and not the gift card code. So the question of misuse also never arises. I had been one of the early customers of Amazon India and pushed some of my family members to start buying from them, but I regret doing that. Was this information helpful? | 
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