Amazon India — Regarding defective laptop

Address:

c-5 ashapura heritage ,hiland road charkop vilaage ,kandiwali west mumbai 400067

This is to bring to your notice that we are exasperated by your policies. I ordered (Renewed) Dell Latitude 14 inch business laptop from Amazon on 17th September 2021 the mode of payment was also online and paid before we received our order through registered number i.e. [protected]. We received this on 20th september 2021 at night 9 pm . As per your return policies the order should be returned by 27 September. That is a 7 day policy. my grand child started the laptop in 21st for his online class and in 28th september leptop's screen get white in colour. It seems like a preplanned fraud to us as the laptop stopped working exactly a day after the return window closes. techanically the laptop crash on the 7 th day o[censored]se. My laptop was working proper till Yesterday and today when the return window closed it started to hang and now it's not even starting and the screen turns completely white and was troublesome to handle. We do not want any replacement nor want to service it to make it work. I wish to return it and want complete refund. I tried to contact your customer ID but it wasn't helpful. It has been a fraud made to us by the unjust policy of yours. We want our money back and return the laptop. Being a regular amazon buyer I was hurt by the services you made. You are harassing a senior citizen by delaying the process. Please make the refund as soon as possible or else we will have to take some strict measures by all legal proceedings. I may also disregard the product and Amazon services on all available social platforms. We have all proof that we are cheated by Amazon and Newjaisa.com I will sue both the agencies. Please be needful
Thank you.

we are very hurt with this .we are regular customer of amazon as well as prime . we want to buy another laptop from amazon only but this renewed thing didnt work for us . please do the needful because my grand children's study is suffering due to delay .
please credit back our payment .the defective laptop is packed as we received .send your team to collect it back .