Amazon India — regarding delivery through amazon

Address:	Mumbai City, Maharashtra, 400028
Website:	amazon.in

The delivery person came to deliver the parcel, my parents were at home and they were not having opt required for collecting the parcel. He hardly was there for 2 minutes. Now as i reached home at 5.45 i called him and requested him to deliver the package. He said he had to wait for 20 minutes which he did not. I asked for his current location and he was just 5 minutes away from my house. He said he wont come for delivery even after a request and cut the ongoing call. After calling him several times he did not attend the call.
Delivery by an amazon agent, phone: [protected], pin 2967