Amazon India — Regarding not returning the product despite repeated calls.

I ordered a laptop table order number[protected] dated 4 march 2022 from Amazon India. when I opened it i found it complete broken. I ordered a return and refund of amount paid in the customer care for four consecutive days & they sent a person twice to take the return but he refused to take it saying that the product being returned is completely different from the picture in the app and threw the package containing product on the road and went back in his last visit I again called the customer care and they said some one will come to pick again..No one has come . He did not accept the return and behaved very rudely. This is the harassment they give to their prime members. I request the forum to redress my grievance and provide me relief for the agony and mental trauma faced by me along with refund for the product.