Amazon India — Regarding replacement policy

Respected,

I am facing a problem with one of my order which is a personalized rakhi along with my kids photo. I ordered spiderman rakhi and got chota bheem rakhi. But because of my kids photo, I am unable to do replacement. So, I need another spiderman rakhi, because it's not my fault, it's a fault of seller. I called Amazon customer care, they said, need to replace rakhi, but being a customer, it's a personalized rakhi with my kids photo, I am not ok with replacement policy. I need a spiderman rakhi, which I selected during purchase.

Kindly do the needful as soon as possible.

Order details:
Order date

24-Jul-2022

Order #

[protected]

Order total

215.00 (1 item)

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Shipment details
Standard Delivery

Delivered
Delivery Estimate:

Tuesday, 26 July, 2022

NITYAMA Art Photo Rakhi 2 IN 1 Spider Man (Photo Rakhi Cum Fridge... 160.00
Qty: 1
Sold By: NICE GIFTS

Thanks & Regards
Priyanka Darbari
[protected]
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