Amazon India — Regarding return the product — order #[protected]

Address:

122001

Hello amazon,

I ordered laptop battery and they provides us the faulty product and having functional issue.(Order #[protected]

I really want to know that before user going to buy any product, why amazon clearly not says that if something happened wrong with product, user only be the responsible to send the item back to seller by there own. If such information your provide before buy then definitely we should think before buy and go for some other option.And why amazon doing advertise such non-sense things like "apna ghar " easy return -" hassle free return " ? Where this thing gone now ?? Basically there are doing cheating with the customer. And also please remove ur tag from social media, its not suit for your organization.
See i don't have time to contact any courier service. So its better you contact from your end and the courier service will contact me and i will handover the product to the same courier guy.
If i suppose to go for courier service then i am looking for transportation cost to reach courier office + shipping amount + product amount.

Looking for positive response, because i mailed several times and u come to the same conclusion.

And definitely this is very bad experience for me to buy product from amazon.

I supposed to get my money back in the account asap.

And i also called so many times for customer service of amazon to ask escalation matrix of amazon, but none of the representative providing me the correct response. They don't have any information about it .. They simply say u have to mail on [protected]@amazon.In. But as of now i am not getting any positive response. Hope this time i will get the appropriate channel for escalation.

Kr,
Aneep srivastava