Amazon India — regarding the delivery

Hi,
Order date
06-sep-2019
Order #
[protected]
Order total
499.00 (1 item)

The above item with the order number was placed on 6th of september as was a prime member i had to the delivery by 7th and i got a call from delivery guy as i was out asked him to come evening and he said he will come on sunday and i never received a. Call and the product was returned questioned the same with the customer support team the super purnima was very rude, and never tried to help me. She blamed me