| Address: | Gautam Buddh Nagar, Uttar Pradesh, 201301 | | Website: | www.amazon.in |
I ordered bajaj rex 500-watt mixer grinder with 3 jars (White) (Order #[protected] on 28/10/2017 and to get it delivered as early as possible i took membership of amazon prime, so the order was promised to be delivered on 30/10/2017. But, even today on 5/11/2017 i haven't received my product, so i contacted the customer service of amazon :
1. To cancel the order
2. Cancel the prime membership
3. Get refunds of both (Order and prime membership)
4. Reimbursement (For my inconvenience and false promises from them)
In response to it, the cce (Shivendu) agreed for the top 3 points, but for the major issue (Reimbursement) he said he cannot do anything as their company has no policy regarding this.in reply to this, i said that can i go and complaint anywhere as if you have no policy, he bluntly said yes you can go anywhere and complain.
I am not writing this complaint to get anything as reimbursement, rather i just wanted to highlight this issue that what if these so called e-commerce websites make false promises and cannot fulfil them and just raise their hands that they can't do anything for customer's inconvenience.
They are running their business all over the world and we know about mr. Jeff bezos, what he is now and where does he lie in the world's richest people list, but what if he cannot make a policy for the inconvenience caused to his prime customers.
Where should a normal middle class indian will go to complaint about these e-commerce websites and their so called bosses?
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