Amazon India — (renewed) dell latitude e5420 14 inch laptop (core _5_ 2430m/4gb/250gb/windows, 7 pro/ms office/integrated graphics) dark grey

Dear sir/madam,

I purchased the above mentioned product on amazon website. It was clearly mentioned the in the website that "product will be in an unboxed or refurbished condition. Minimal or no signs of wear and tear." "amazon renewed is your trusted destination for open-box and refurbished products that are inspected and tested to work and look like new". But the product has unacceptable wear and tear and looks very old. I wanted to return the product immediately and got connected to the customer care person.in spite of explaining the issue, i was told that renewed product can only be returned if it has technical problem or different mode or different colour. I ordered this for my daughter and she is refusing to use this. I have paid good amount for this trusting amazon policy & now i am very upset with the same.

Hope you understand the sensitivity of the issue and take the product back and refund the amount.

Thanks
-ravi