Amazon India — Replacement and return (amazon : are you really justifying your tagline "easy return")

Address:	Ghaziabad, Uttar Pradesh, 201012
Website:	www.amazon.in/?tag=googhydrabk-21&ref_=pd_mn_ABKror1115

Hello,

I purchased many products from amazon india such as toys, dresses and even mobile in last one year and sometimes i found product which is not appropriate as mentioned in the product details and not worthy as per the cost i paid for it, so i request amazon to replace it or to refund but when i ask them to refund or replace it, they always ask me to courier it back.

I did not understand if you cannot replace it or refund it than why you guys are highlighting your tagline as "easy return policy" everywhere whether it is on television, fm or any other mode of advertising.

Let me share my issue which compelled me to file this complain against amazon.

"recently i purchased one dress which is not fit due to size issue and i called your executive to replace it, he said ma'am we cannot replace it as it's a dress and in case of dresses and shoes we can refund you but cannot replace it, i said okay go ahead with refund request than he inform me that you have to courier it back to kolkata as it is delivered to you from kolkata. This is really not done and not even acceptable, i am really frustrated of this matter".


I did not understand if you cannot pick it from home than what do you mean by easy return policy.

I wouldn't have purchased anything from you if i was aware of it.

Right now i just want you to resolve my issue and arrange a pick up for my item else remove your tagline of "easy return".

For other details you can send me an email or buzz me at my registered number. Thanks!


Regards,
Anumita sharma