Amazon India — Replacement

Address:	New Delhi, Delhi, 110046
Website:	Amazon

I ordered a laptop order no.[protected] on 20 June 17 and delivered 23 June 17. But which laptop ordered by me not delivered. I contacted and complained. I submitted pic of that laptop to Amazon. I contacted many time to Amazon call center. But they assured me problem will solve 24- 48 hours but after 5 day on 27 June17 they said to me order will not be replace. But I don't want refund. Please solve my problem otherwise I have to go to consumer form. Please maintain reliable of Amazon.