Amazon India — request for product return poor customer service from amazon team

Website:

www.amazon.in

I have taken a iPhone case from amazon (ORDER #[protected] and requested for a return on 17th last month.

1) Till now i have been trying to get in touch with amazon india and chatted with them thrice.

2) They promised me that my issue will be resolved the very next day a person will come and collect my product.

3) The promise made by the amazon people is fake and i have chatted with them today and found out that they were simply saying that they have no track of the courier people and that i have to do a self return on my own.

Now let me ask Amazaon a couple of questions:

1) Isn't it your duty to inform the customers before?
2) How can you say that the customer should do the return after promissing that the return will be collected from my place.
3) Also there is no mail from amazon they simply cant say we are not having the tracking for the courier.

Amazon being a big company and a seller of online items, cant handle there logistics well?

If that is the case then i prefer that they are cheating the consumers with false promises.

I request the Amazon team to quickly resolve the issue i have been a customer from so long.

And have been buying items from them if they cant handle a simple return and keep the customer informed then are they not responsible?

Please be responsible and take back the product a promised.

I cant roam around couriers to return the product.

Any one buys the product online for the ease o[censored]se.

I am very frustrated and want an immediate action on this to be taken at the earliest.

Please understand that we trust you and hence buy online, i hope they will take action and not fool me again.

Please dont take the customers for granted.

You promised that the return will be done the very next day i want a resolution on this at the earliest.

Thanks