Amazon India — return and refund on order no order #[protected]

I had cancelled the above order and the product was supposed to have been picked up on 26th august 2017. This was not honored by amazon and i had subsequently called customer care several times and was promised twice that there would be action on this. However even after so many days, there is no action taken. I am constrained to approach my legal counsel to file a consumer case against amazon for the damages