AMAZON ORDER NO:[protected]
MOTO G4 PLUS was delivered on october 11th.
I started to use it a few days back and observed there was over heating when I record a video for a few minutes.
I tried to initiate a return, but for mobile phones amazon asks to download the SmartChk app from the orders/returns page and test with it. I did that and the app gave a result that "the mobile needs further inspection and I need to contact AMAZON CUSTOMER SERVICE". (I have sent the snapshot of this through email).
The app worked just the one time and after that I always get the error - INVALID PIN.
I have contacted amazon customer service executives multiple times in the past few days.
Each time I'm told that I will be connected to their MOTO SPECIALIST TEAM. I'm put on hold for 10 - 15 mins each time, but never connected to the moto specialist team.
Then I'm told that the MOTO SPECIALIST TEAM will call me back, but I NEVER GOT A CALL. (I now doubt if they even have a moto specialist team ?? )
When I contacted amazon again to say that I did not receive a call, I'm again put on hold saying that I will be connected to the moto specialist team and the cycle of events continue.
From yesterday evening the mobile doesnt detect the WiFi router at home. I have sent snapshots showing the issue through email to amazon.
When I call the motorola customer service I'm given some options and at the end I'm asked to do a FACTORY DATA RESET of the mobile to see if the issue is resolved.
I have sent the transcript of the chat with motorola customer service also through email to amazon.
The product has a return by date of october 23rd.
I just want to return a product that has issues and get a refund.
I feel amazon is intentionally delaying the process so that I will not be able to return the product by 23rd oct.
Tired of the usual replies that I get from their customer service executives.
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I recently ordered the newly launched nokia 6 phone from Amazon and it got delivered on 27 August 2017. Initially the phone was working fine but after some days that is on 11 September 2017 it's microphone stopped working. I tried to return it but the return window has already been closed on 7 September 2017 . As it comes under 1 year warranty i contacted the nearest nokia service center. But they told me that as it is a new phone we cannot do anything please return it on Amazon only.
Then i contacted the customer care associates of Amazon but they told me that as it is against their return policy they cannot take my product back and refund my money as return window has been closed already. I am sick and tired of this phone. As it cannot do the basic function of a phone that is calling . How is this even a smartphone then.
I order so many things from Amazon but this time i am really unsatisfied with the customer service . I am not going to order anything from Amazon in the near future from now onwards. Worst customer service ever. Worst experience ever from Amazon.
Really unsatisfied.