Amazon India — return pickup

This is regarding my order with order id[protected]. The product which i had received was damaged. It had many scratches on the back side of the watch and the belt of the watch also has many scratches. Due to which i had ordered replacement for the same but when the replacement came the delivery boy refused to take my return. I asked the delivery boy to wait for a minute so that i can connect the call to customer care but the person refused. Later i had a word with senior executive from esclation team and he had promised me that the pick up will be done by 06/11/2019. But till date the pick up has been not done. When i contact the customer care they say that leadership team is going to call me within 24 hr but till now leadership team has not contacted and even the pick up has been also not completed.
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Amazon India customer support has been notified about the posted complaint.
Nov 14, 2019
Updated by Ashoksharma1998
I have not got any update yet
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I paid 1439 from my account but after return I didn't get my refund amount which is already initiated by amazon so pls help me
Prashanth9980's reply, Nov 6, 2019
Order ID: 404-2825604-4121912

I paid 1439 from my account but after return I didn't get my refund amount which is already initiated by amazon so pls help me initially the amount deducted twice and at the time of return only once I get refund and the rest of 1439 rs is not yet reflected in the account Refund Reference # 1UJK3RZM0000K1RMOG2U
This is my refund referral number pls update me
I have purchased a diaper large size on 22nd October'19 and the terms was very clear that Rs. 100 cash back on any pre payment.
After waiting 15 days no cash back received, when I called the customer care their is proper justification given.

Knowingly cheating their customers.

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