Amazon India — Return & refund issue

Address:

Mumbai City, Maharashtra, 400093

I had ordered a kurta and a saree from amazon which was not as per my expectations so i put a return request. It's been 3 days and they haven't picked up the product yet. Everyday they say they will come and they don't turn up. Yesterday i even called them up and requested them to take away the products today by 11 am since nobody would be available from tomorrow. But today also nobody came. The sms sent by them had an amazon executive contact number which was switched off when i called him up.
If i mail them, they say it will take 24-48 hrs.
Even after saying that nobody would be available for next 10 days at home they don't care enough to come and take the product..
My money is also stuck with them.. Such sick people are these amazon...
I want my money back.. I don't care for those 3rd class products they have sent me..
Kindly help me in getting with touch with some senior person at amazon as soon as possible... Its really urgent...