Amazon India — return the product without my concern

Address:	Mohali, Punjab, 140301
Website:	amazon.in

I have a concern with amazon. I order the phone honor 7x from amazon on freedom sale. The phone supposed to arrive on 14th august as your text told me. I don't know whether the agent come to my place or not. He didn't call me at all on my registered number. And the parcel returned back to the fulfillment center. I place the order with price 10999rs and your customer service center executive is now saying that i have to place another order. Now it is going to cost me near about 16000. They think i am a kind of stupid who will amazon 5000 more. Tell me, is this the amazon commitment to the customer. I can buy this phone from the market at this price so why should i suggest anyone go to amazon. Kindly look into the matter and take appropriate action to your amazon agent and customer support team. If the things continue to happen like this i can say you with confidence that amazon is going to lose its market shortly.