Amazon India — rude behavior from customer support team

Address:

122001

Hi Team,

This is very sad to inform you that your services are going down and down day by day. Your delivery services are reached to very poor state even when product is shipped through Amazon Transport.
In refund also same thing repeated.
However when we are contacting to your customer care associates they are also not giving any satisfactory reasons of these issue and even they forcefully disconnected the Chats and calls.
Is this the way to deal with customers.
I am sorry to say if you will continues with these policies one day you will loss your customers.
I am also attaching one snapshot of conversation with your associate and you can read how rudely your associates are talk to customers.