Amazon India — Rude delivery person

Address:New Delhi, Delhi, 110040
Website:Amazon.in

The delivery person was very rude.
First he asked me come to different place to collect my order, when I refused he said the roads are very narrow for his delivery vehicle to come. But I have used Amazon on same address many time without any issues. When I told him that, he replied in a very rude manner "tumse to behes krne ka fayda ni h" (there is no point in talking to you).
Is this how Amazon is supposed to treat their customers?
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I had a similar experience. Had to call up the delivery person since it's showing out for delivery for a day and still no delivery and it's a prepaid Amazon Assured product and it is already past the max delivery date. The guy didn't answer and when he did he told me it won't be delivered because he is using it! It was a gift for my father and this is shocking and unacceptable behaviour!

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