Amazon India — sd card of 64gb

Address:	Kamrup Metropolitan, Assam, 781025
Website:	Amazon.in

Sir i have order one product from amazon india and they have cancelled it... Plz go through this chat... To understand my case..

Amazon
Hello,

Here's a copy of the chat transcript you requested:

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13 september 2017 7:15:04 am initial question: hii i have a problem with my order

13 september 2017 7:15:11 am pio michael has accepted the chat.

13 september 2017 7:15:24 am pio michael (Csa) : hello, my name is pio michael. I'll certainly help regarding your concern.

13 september 2017 7:16:38 am sourav pandey : hii pio i have order a sd card 64 gb of 569 and today morning i got message of cancellation plz help me regarding this

13 september 2017 7:17:04 am pio michael (Csa) : i'm really sorry to hear that your order got cancelled.

13 september 2017 7:17:09 am pio michael (Csa) : i'll surely help you in this case.

13 september 2017 7:17:24 am pio michael (Csa) : are you referring to this product " sandisk ultra microsdxc 64 gb uhs-i class 10 memory card + sd adapter "?

13 september 2017 7:18:41 am sourav pandey : i donot know why it has been cancelled... Previously you guys have cancelled my many product and gave me the reason of price error... Now tell me why that order was cancelled i think there is no price error also

13 september 2017 7:18:45 am pio michael (Csa) : thanks for the confirmation. Could you please wait for 2 minutes while i check the details for you?

13 september 2017 7:19:59 am pio michael (Csa) : thanks for waiting. I have checked and see that the order cancelled by the seller. The seller enter the price of the item in our website wrongly. Hence they cancelled the order for all customer. I could see that our management also remove that seller from our website because of this issue. Please accept my sincere apology this one time. I assure you that this mistake will not happen again in future.

13 september 2017 7:20:14 am pio michael (Csa) : HTTPs://WWW.amazon.in/SanDisk-Ultra-MicroSDXC-Memory-Adapter/dp/B010Q588D4?_enco...⇄

13 september 2017 7:20:27 am pio michael (Csa) : you can check the price of the item by using above link.

13 september 2017 7:20:34 am sourav pandey : ya sir... Recently i have also subscribe to amazon prime to i can get the product fast... But it's the 4th day since i have order sd card and i today morning i am checking it and got to know that it has been cancelled

13 september 2017 7:20:43 am pio michael (Csa) : thanks for waiting. I have checked and see that the order cancelled by the seller. The seller enter the price of the item in our website wrongly. Hence they cancelled the order for all customer. I could see that our management also remove that seller from our website because of this issue. Please accept my sincere apology this one time. I assure you that this mistake will not happen again in future.

13 september 2017 7:20:50 am pio michael (Csa) : HTTPs://WWW.amazon.in/SanDisk-Ultra-Mic...(see full link)

13 september 2017 7:20:51 am pio michael (Csa) : you can check the price of the item by using above link.

13 september 2017 7:21:01 am pio michael (Csa) : the original price of the item is rs.1679.

13 september 2017 7:21:12 am pio michael (Csa) : they enter the price of the wrongly in our website.

13 september 2017 7:21:20 am pio michael (Csa) : please accept my sincere apology this one time.

13 september 2017 7:21:33 am pio michael (Csa) : i assure you that this mistake will not happen again in future.

13 september 2017 7:22:09 am sourav pandey : what apology man... Every time you guys tell me that it will not happen again and same think happened... What you think i m fool

13 september 2017 7:23:16 am pio michael (Csa) : some sellers are try to damage the name of the amazon in market. They doing like this.

13 september 2017 7:23:22 am pio michael (Csa) : our team are working on this issue.

13 september 2017 7:23:29 am sourav pandey : plz check my last chat details with customer care they assured me that other ordered would not cancelled.. Now it's happening more

13 september 2017 7:23:34 am pio michael (Csa) : they'll surely take a necessary action against them.

13 september 2017 7:23:45 am pio michael (Csa) : i assure you that this mistake will not happen again in future.

13 september 2017 7:23:54 am pio michael (Csa) : our management remove those seller from our website,

13 september 2017 7:24:34 am sourav pandey : you guys have wasted my time and data i m your valuable customer and you guys going to loose this type of customer...

13 september 2017 7:25:39 am pio michael (Csa) : i'm really sorry for the inconvenience.

13 september 2017 7:25:50 am pio michael (Csa) : i hope you understand the reason behind this issue.

13 september 2017 7:25:50 am sourav pandey : price was 569 do you this it was price error.. Man... Plz help me... I want that product in that price

13 september 2017 7:25:55 am pio michael (Csa) : yes.

13 september 2017 7:26:01 am pio michael (Csa) : it is price error sir.

13 september 2017 7:26:21 am pio michael (Csa) : i have checked from my tool and see that this is the price error issue.,

13 september 2017 7:26:49 am sourav pandey : no man this time your your apology not going to work plz return the money so i can reorder the product...

13 september 2017 7:27:05 am sourav pandey : can you wait for 2 min...

13 september 2017 7:27:09 am pio michael (Csa) : i could see that you have placed the order with the cash on delivery.

13 september 2017 7:27:17 am pio michael (Csa) : so there is no refund for this orde. R

13 september 2017 7:27:24 am pio michael (Csa) : i request you to place the new order from your end.

13 september 2017 7:28:50 am pio michael (Csa) : i don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.

13 september 2017 7:29:23 am sourav pandey : hii

13 september 2017 7:29:28 am pio michael (Csa) : thanks for your responding.

13 september 2017 7:29:35 am pio michael (Csa) : in this case, i request you to place the new order from your end.

13 september 2017 7:30:04 am pio michael (Csa) : could you please place the new order with original price?

13 september 2017 7:31:39 am pio michael (Csa) : i don't mean to rush you, but we've been idle for 1 minute. I want to make sure our chat's still connected. If you aren't able to respond in 1 minute, this chat will close.

13 september 2017 7:31:42 am sourav pandey : i can order the product but i can't get the product in 569 so plz place the order at 569 other wise return that sum amount of money that can help me to get the product

13 september 2017 7:31:53 am pio michael (Csa) : i'm sorry, sourav.

13 september 2017 7:32:04 am pio michael (Csa) : we don't have the option to place the order again with same price.

13 september 2017 7:32:19 am pio michael (Csa) : this is the seller order, the seller was cancelled the order by themself.

13 september 2017 7:32:25 am pio michael (Csa) : we'll take a necessary action in this cas e.

13 september 2017 7:32:40 am sourav pandey : bro i m waiting for 2 min in your request and you think i m vella you guys have wasted my time

13 september 2017 7:32:53 am pio michael (Csa) : i'm sorry for the inconvenience.

13 september 2017 7:33:07 am pio michael (Csa) : please place the new order from your end.

13 september 2017 7:34:14 am sourav pandey : i donot know about seller i my last cancelled order i have also talked to seller and he said it was amazon mistake and you guys telling it is seller mistake

13 september 2017 7:34:30 am pio michael (Csa) : i'm sorry for the inconvenience that you had with the seller.

13 september 2017 7:34:46 am pio michael (Csa) : they enter the price in our website wrongly.

13 september 2017 7:34:59 am pio michael (Csa) : this the reason, they cancelled the order for all customer.

13 september 2017 7:35:03 am pio michael (Csa) : it is not cancelled for you only.

13 september 2017 7:35:05 am sourav pandey : but i can't get the product at 569 na... Why should i pay 1659 now

13 september 2017 7:35:10 am pio michael (Csa) : all the customers orders are got cancelled.

13 september 2017 7:35:41 am pio michael (Csa) : because, the original price of the item is rs.1659. This is the reason, they cancelled the order for all customers.

13 september 2017 7:36:02 am sourav pandey : i don't know who have order the product... I want to reason other wise you have to pay me half price

13 september 2017 7:36:39 am pio michael (Csa) : i hope you understand the reason behind this issue that the order cancelled by the seller because of price error.

13 september 2017 7:36:53 am sourav pandey : i don't know what is original i have placed the order at 569 i have right to get the product at 569.. That's it

13 september 2017 7:37:14 am pio michael (Csa) : i'm sorry for the inconvenience.

13 september 2017 7:37:29 am pio michael (Csa) : in this case, i request you to place the new order from your end with original cost of the order.

13 september 2017 7:37:37 am pio michael (Csa) : i hope you understand the reason behind this issue.

13 september 2017 7:37:45 am pio michael (Csa) : as a customer, i understand your concern.

13 september 2017 7:38:00 am sourav pandey : can you plz send me details of this chat to my email souravpan.[protected]@gmail.com

13 september 2017 7:38:11 am pio michael (Csa) : sure.

13 september 2017 7:38:21 am pio michael (Csa) : i'll send this chat transcript, once this chat closed.

13 september 2017 7:38:51 am sourav pandey : i will complain to customer court... Every time you guys can't do this to me

13 september 2017 7:39:06 am pio michael (Csa) : please accept my sincere apology,

13 september 2017 7:39:14 am pio michael (Csa) : this issue happen because of the seller.

13 september 2017 7:39:23 am sourav pandey : send me right now... This is enough

13 september 2017 7:39:29 am pio michael (Csa) : we are working on this issue to remove those type of seller in our website.

13 september 2017 7:39:30 am pio michael (Csa) : sure.

13 september 2017 7:39:38 am pio michael (Csa) : i'll send the email now as per your request.

13 september 2017 7:39:49 am pio michael (Csa) : i have sent the email.

13 september 2017 7:39:55 am pio michael (Csa) : you can check it in your email.

13 september 2017 7:39:56 am sourav pandey : i m customer i have right to get the product at same price

13 september 2017 7:40:08 am sourav pandey :.. Wait i m checking

13 september 2017 7:40:27 am pio michael (Csa) : sire.

13 september 2017 7:40:30 am pio michael (Csa) : *sure

13 september 2017 7:40:34 am pio michael (Csa) : you can check it.

13 september 2017 7:41:08 am sourav pandey : ok... I got... Now you guys are in trouble and your job also...

13 september 2017 7:41:33 am sourav pandey : you guys have to compensatee me in this case

13 september 2017 7:41:43 am pio michael (Csa) : i'm really sorry i've to follow the policy.

13 september 2017 7:42:51 am sourav pandey : is your policy said that you can cancelled your customers product any time and say sorry i was hurt...

13 september 2017 7:42:57 am pio michael (Csa) : i've limitation i've to follow my supervisor.

13 september 2017 7:43:40 am sourav pandey : from 30 min your are doing your job and i m wasting my time

13 september 2017 7:43:44 am pio michael (Csa) : i've clearly explained that seller enters the incorrect pricing on website.

13 september 2017 7:44:23 am sourav pandey : i have order from your site i don't know about seller

13 september 2017 7:44:46 am sourav pandey : you guys have to compensate me for this

13 september 2017 7:44:58 am sourav pandey : atleast 500.

13 september 2017 7:45:41 am pio michael (Csa) : i'm really sorry i've no authority in issuing compensation.

13 september 2017 7:45:53 am sourav pandey :. Transfer this chat to your senior... Plz... I don't want to you... Bro... You don't know how to behave with customer

13 september 2017 7:46:22 am sourav pandey : bro i know you have authority...

13 september 2017 7:46:50 am pio michael (Csa) : we really don't have.

13 september 2017 7:47:28 am sourav pandey : what...?

13 september 2017 7:47:37 am sourav pandey : transfer it

13 september 2017 7:48:09 am pio michael (Csa) : okay please hold on.

13 september 2017 7:49:07 am sourav pandey : yeah.. You are doing you job and will get your salary and i m wasted my time... While talking to you

13 september 2017 7:49:26 am sourav pandey is on hold.

13 september 2017 7:49:26 am pio michael (Csa) is no longer connected.

13 september 2017 7:49:26 am this chat has been transferred.

Transfer notes : pricing error

13 september 2017 7:49:31 am mahesh has accepted the chat.

13 september 2017 7:49:31 am sourav pandey is off hold.

13 september 2017 7:49:41 am mahesh (Csa) : hi, this is mahesh a member from leadership team.

13 september 2017 7:49:43 am mahesh (Csa) : let me check your conversation and see what i can do for you.

13 september 2017 7:50:43 am sourav pandey : ya check it... Man... After your customers care assured me that your product will not cancelled again why it has been cancelled sir...

13 september 2017 7:51:18 am sourav pandey : and you guys giving me same reason price error...

13 september 2017 7:51:40 am mahesh (Csa) : thanks for waiting.

13 september 2017 7:51:54 am mahesh (Csa) : i am really sorry that your order has been cancelled.

13 september 2017 7:52:12 am mahesh (Csa) : the items were listed with an incorrect price on our website for a short time; this error has since been corrected. Our sellers work very hard to accurately list their products, but on rare occasions a pricing error may occur.

13 september 2017 7:52:24 am sourav pandey : first you make product 60-70% discount and if you unable to deliver it you guys cancelled that and tell me it is price error

13 september 2017 7:52:52 am mahesh (Csa) : we have already escalated this issue to investigate this issue and take appropriate action against the seller.

13 september 2017 7:53:45 am mahesh (Csa) : i am really sorry for any misunderstanding. There was no discount applied for this product. Price of the product was listed incorrectly due to technical issue.

13 september 2017 7:53:47 am sourav pandey : i don't to repeat the same that i have told to your junior... Plz satisfy my needs... You guys wasting my time from last 40 min..

13 september 2017 7:54:40 am mahesh (Csa) : i am really sorry, unfortunately we are unable to help you in getting the product now as the order has been cancelled. If you still need the product i request you to place a new order for the same product at the current price unfortunately we are unable to help you in getting the product at the same price.

13 september 2017 7:55:03 am sourav pandey : place the order at same price... Other wise give me discount coupon so i can get the product below 600

13 september 2017 7:55:39 am mahesh (Csa) : i am really sorry, unfortunately we are unable to help you in getting the product at the same price as it was a price error. And we are unable to issue any discount coupon in this case as per our policy.

13 september 2017 7:55:41 am sourav pandey : or you have to compensate me sir...

13 september 2017 7:56:00 am mahesh (Csa) : i am sorry, we are unable to issue any compensation in this regard as per our policy.

13 september 2017 7:56:17 am sourav pandey : transfer this chat details to my mail souravpan.[protected]@gmail.com

13 september 2017 7:56:53 am mahesh (Csa) : okay.

13 september 2017 7:57:05 am sourav pandey : means i have wasting my time from last 45 min... And got 0... My time i valuable sir...

13 september 2017 7:57:06 am mahesh (Csa) : once the chat gets over i will send the chat transcript via email.

13 september 2017 7:57:20 am sourav pandey : transfer it right now..

13 september 2017 7:58:11 am mahesh (Csa) : i am sorry, we can send the chat transcript only when the chat get's over. So once the chat gets over i will send the transcript via email.

13 september 2017 7:58:42 am sourav pandey : you guys are no. 1 in the world any treating you customer like this... You there policy that if an customer order a product he have all right to get the product at same price

13 september 2017 7:59:10 am sourav pandey : i don't have trust on you...

13 september 2017 7:59:27 am mahesh (Csa) : i am really sorry you feel that way i will forward your feedback to our management.

13 september 2017 7:59:34 am mahesh (Csa) : is that all you need help with today?

13 september 2017 8:00:07 am sourav pandey : # you guys...

13 september 2017 8:00:44 am sourav pandey : end this chat... And transfer it to my mail... I m going to consumer court

13 september 2017 8:01:08 am mahesh (Csa) : i can tell you are upset, and i can assure you that i am here to help and i will do everything possible to resolve this. Please refrain from using such language.

13 september 2017 8:01:22 am mahesh (Csa) : okay sourav.

13 september 2017 8:01:26 am mahesh (Csa) : thank you for contacting amazon. We hope to see you again soon.
Have a great day.
To close this window, please click the "end chat" link.

13 september 2017 8:01:34 am sourav pandey : transfer it

13 september 2017 8:02:03 am sourav pandey : souravpan.[protected]@gmail.com

13 september 2017 8:02:10 am sourav pandey has left the conversation.

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