Amazon India — seller not activating set top box

Address:

B-302, Sai Emerald, Near Sant Nirankar Bhavan,, Vijay Nager kalewadi, Pune, Pune, Maharashtra, 411017

I had purchased 2 airtel dth connections from amazon and after multiple reminders the seller has activated only one connection and is not recharging my second connection and i have logged multiple complaints with amazon but the issue is still not getting resolved.

Order details
Ordered on 21 september 2019 order#[protected]
Invoice
Shipping address
Chirag fatnani
B-302, sai emrald
Vijaynagar, kalewadi
Pimpri chinchwad, maharashtra 411017
India
Payment method
Visa * 0003
Order summary
Item (S) subtotal: 5, 300.00
Shipping: 0.00
Total: 5, 300.00
Grand total: 5, 300.00
Delivered 28-sep-2019
Package was handed directly to the customer.
Signed by: chirag fatnani.
Track package
2
2 of airtel hd set top box with 6 month free my family pack
Sold by: jms concern
2, 650.00