Amazon India — selling non returnable products in damaged conditions

It was a hell of experience ordering on amazon.in.

Yesterday, i had ordered grocery products thru amazon.in, and paid 1507rs thru credit card..

And today, they delivered single order in 3 shipments which is quiet funny.

Order #[protected]

And what terrible part is, they delivered damaged products and extremely old products.

And when i informed them about my concern, they did nothing except taken care of feedback of mine and wasted my time too over a phone call..

They actually cant do anything unless someone filed a case against them..

I asked them to refund my money, they said products is non returnable. We won't refund you back..

Amazon is not a trustable company at all, and not a user friendly too.

As i've lost 1507rs just because of their pantry fraudness...

Because they delivered me more than 2 months old packet of fortune atta which has an expiry period of 3 months only, aashirwad atta packets were completely torn, and last fortune soyabean packets ruin my entire order due to their horrible packaging.

Before that, i personally sent an email regarding fresh products, but in return you can see here..

I'm attaching all screenshot of it below.

Before that order, i had faced a lots of trouble earlier where they assured me about order 5 times, and finally ended up cancelling my order.. Also they assured me that we are only selling upto date products.. But in reality, they are fooling us completely by giving old product with overpriced rates..

Request you to take an action against such fraudster company where they have been selling damaged and old product, and refusal to refund money...

Regards
Deepak