Amazon India — service of amazon

Order no. #[protected] which delivered but not in with all accesories and used so as a conversation overphone with your executive who confirmed about replacement of ordered where she never told it's send myself
I am sorry to knew it, i want to know the reason p
But no product picked up by you never. So i should passed away from amazon. But i will intimate every one of my circle about the service of amazon
I am also sorry to say that i am not able to do arrange the self return. I don't understand whether al company like flipcart, snapdeal etc. Can pick up there product then why amazon only cannot arrange that. But i surely given information to all my known circle about the service with amazon prime consumer as they alert from this.