Amazon India — seyon multi-purpose weighing machine

Address:Nagarbhavi 2nd stage, papareddy pallya, 560072

Above subject product order but supplied to us was card holder old find the attached photo. Now Amazon is not able to supply the product on time and requesting amount will be refunded which is intiated by us.
During my conversation with customer care it was clearly indicated not to refund the money and supply the product which is ordered by myself.
Kindly advise how to take up the matter with Amazon to deliver the product rather then money.
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How could u rate the product without receiving the original product. Simply bleam the product without offering the efficient services, poor handling of logistics and negligence of dispatching the required product to customer.
In my case amazon feels that, they done great job by refunding the money. But, thats not the case and not value the time and money being spent by the customer.

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