Amazon India — Shuttle Bat delivered in a broken condition

Address:

500076

Dear Rajath,

Further to our several tel-cons on the subject matter, I would like express the following,

1. With trust on AMAZON, my children had placed an order (Order[protected], by making online payment thru my bank account for purchasing a Shuttle Bat,

2. Upon opening the parcel, it was noticed that the shuttle bat was delivered in a broken condition,

3. Immediately my children informed the concerned over phone about the broken condition of the bat and photos were sent to you and others,

4. The customer care personnel had informed that they would take action for re-fund,

5. Later on, the customer care personnel had informed that the broken bat has to be sent back to 'GOYAL ENTERPRISES' by courier, but the charge quoted by the courier company is too high which is @ Rs. 850/-, so, sending the broken bat by courier was not done,

6. Finally, having known about the above developments, myself ( parent) took up the matter with you over phone and you had assured to get the refund done by 17th Feb'17, but so far the refund didn't reflect in my bank account,

7. In the past 2 days, I have been calling on your mobile phone but you are not picking my calls, therefore, I am writing this mail.

In view of the above, you are once again requested to take the matter seriously and take necessary action for refund.

Tnx n Rgds,

Ramesh.S
[protected]