Amazon India — soap bar received instead of samsung galaxy j8 mobile

Address:560043

Order #[protected].

I had placed an order on 3rd feb 2019 for the following item & paid in full online while placing the order with guaranteed delivery on 4th feb. 2019

Samsung galaxy j8 (Gold, 64gb) without offer
Electronics
Sold by: m. S. Traders-fba-slp samsung authorised
Fulfilled by amazon

Rs.15, 790.00

Item subtotal: rs.15, 790.00
Shipping & handling: rs.100.00

Order total: rs.15, 890.00

Order #[protected]
Placed on sunday, february 3, 2019

The delivery received contained a mobile box which was of oppo (Real me) model no. Cph1859 / color : red imei 1 : [protected] / imei2 : [protected] / s/no. Qkgaceayrcgmlziz but inside the box it had only a surf excel soap bar. These details are available in the sticker affixed on the backside of the box.

There was no invoice copy also found alongwith the delivered package.

I have been following up with amazon to refund the amount paid me, but till now they have been stating that they are investigating on the same.

Every time there is a false commitment given & bloody no one honors their timeline also.

Such an "amazing" customer service where consumers like us to put to hardship due to the scrupulous miscreants at either the seller or their fulfillment centers or their delivery partners.

I need refund of the amount i had paid in full.

Regards
Seetharam
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