Amazon India — spurious 2nd hand product

Address:

260A, NSC Bose Road, Kolkata 700047, Kolkata, West Bengal, 700047

Amazon:

Many products sold online are mislabeled and misleading. Some items like mobile phones are actually 2nd hand recycled product. One should be extremely careful about mobile phones purchased online through amazon online shopping not only because the labels cannot be trusted but when you challenge, they will continuously try to force the product and finally tell you that they will not refund of the money but will replace with another product.

Our mail

This was the product advertised in your site yet the phone i received was a completely different one and does not look like this and misses the s-pen feature. It has no slot for the s-pen which clearly shows in this picture. Moreover the product is damaged and completely worn out. I have sent pictures of the phone. I need a phone which is advertised/features in your site.

Now
The delivery boy says unless you charge the phone, i shall not deliver.
Why should i open the packet, which i am not accepting???