Amazon India — Still now i didn't receive my product 1+3 mobile even the guaranteed date is crossed

Address:	Hyderabad, Andhra Pradesh, 500090
Website:	www.amazon.in

I have ordered 1+3 mobile on 5th october 2016 which is costs around 27999 with a guaranteed delivery on 7th October 2016, due to Amazon agent fault he mentioned like additional address details required, on the same day i got another package from same amazon then why cant the other agents cant delivery the items when the address is clear, it is almost 4 days, till now i didn't receive my product, when am calling to the customer service they are answering like wait for 24 to 48 hours, now the 24 to 48 hours also gone and still i didn't receive the product, almost 14 times i have called and mailed about the concern at last they are asking me cancel the order, these many days am waited and money also stucked and they are telling to cancel the order, here if we order through card payment means it will take other 4 to 5 business days to return, again i have to wait for return then why should i cancel. Amzon is holding money with out delivering the product. on time ans saying to wait wait wait.