Amazon India — supcase iphone xs/fraud scam by delivery agent

Address:Anand, Gujarat

I am complaining regarding my order no.[protected] and the tracking no. Is[protected].. The package is on name o[censored]sha pandya to be delivered on 23rd november, 2019 between 9am to 11am by delivery agent no. [protected].. We still did not received the package yet and the delivery agent singed as delivered on my mother usha's name saying that he handed to her.
My brother keep calling and texting now agent agreed that he has the package and delivery guy made a mistake.
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Amazon India customer support has been notified about the posted complaint.
Nov 25, 2019
Updated by arpya74
I don't trust anymore amazon as how come a person can sign on my name and say its delivered, if the issue isn't solved i will register and FIR and go through consumer Act..

Nov 25, 2019
Updated by arpya74
This is all proofs

Nov 25, 2019
Updated by arpya74
Money or refund doesn't matters we have crorces customer in worlds does online shopping through amazon if the agencies or companies keep doing this kind of fraud to the customer then i believe Amazon will have to lose the business..How can somebody sign and say delivered and turn off notification like i was supposed to get message or delivery email even he turned off the notification on system.
Like tomorrow bank officers will be like ok customer signed and they will also withdraw money then what.. this is such a biggest scam by Amazon

Dec 07, 2019
Updated by arpya74
No issues solved yet, first amazon sent email ti wait for 3 days to solve the issue and they will send refund and package, also ask me not to bother during this process..
Meanwhile when second day of the fraud due to high calls delivery guy came with package, we straight refused him that we don't trust the package and the product can send back to amazon..
We also took the picture of id proof of the delivery guy to know and be aware of such kind of fraud person.
Now amazon sends me email that package has been delivered back to my home next day nd also refund issued...
Isn't it really funny, and the way amazon don't have clear answer to give me.. everyone is lying here
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