Amazon India — taken extra item from home without your knowledge

Address:

Secunderabad, Hyderabad, Andhra Pradesh, 500017

Hello i have returned some cloth to amazon and i given time for pickup 1pm to 9pm because i am doing night duty her person for pickup at 10am on that time my mother was there alone and and she don't know anything she is very aged but her courier person came at home and taken all own item with my two more item also and slightly gone after that i came at home 12 o'clock i seen two items more has taken after that i am calling him lot of time but he is not picking a call and i make a complaint also but they are not listening at all
That item i have to return some other app (Club factory) today club factory person has also came at 1pm but item was not there now returned pickup has cancel by club factory know what to do amazon has to pay for that because its amazon couriers person mistake now amazon has to pay for that