Amazon India — The worst experience ever ORDER #[protected]

Address:	Kolkata, West Bengal, 700075
Website:	www.amazon.in

This email is to inform you about my recent experience with amazon India. I am a long term customer of amazon India and have purchased many product from amazon India. The experience I had this time was worst. Let me explain the experience I had, First I ordered the Kenstar Hot Spring KGS06W5M-GDE 6-Litre 2000 Watt Storage Water Heater on 28th October and it showed that I will get the delivery on 7th Nov, I was pretty fine with that. After I placed the order I read some reviews that amazon delivers a 3 star power saving rating whereas it is mentioned in the website as 5 star power saving rating, i was quite concerned and I contacted amazon chat support and shared my concern, I was assured that I would receive 5 star power saving rating and I need not worry. Then on 4th Nov morning I received a message that the my delivery would arrive today with a contact number as [protected], but no one called me till 4PM, I called on that number and a person told he would come and took my address but no one called or came to my house and send a mail on the next day that I was not present at my address. I was amazed to see that, I contacted amazon call and someone told that it was a mistake and amazon sends false sms by mistake and harsh customer. He told that the package will be delivered the next day. I again waited the whole day, contacted support and this time they said that it will arrive by today. He assured me 100%, I confirmed with him on phone. No one came, I again contacted amazon support. the same lines get repeated by them, I was sick and tired of this kind of service. Today in the morning I again received a sms about delivery today with another contact number as [protected], when I called this number, it says that this is incorrect. I contacted amazon support and they told I need not worry I will receive it by today or tomorrow. Finally at 2 15PM I got the product, then I opened the pack and to my frustration found a 3 star power saving rating geyser inside. I am a customer of amazon from a long time previously also I faced minor problems like my ORDER #[protected] is still expected to be delivered on 27 August 2016, sounds sarcastic. I would never go for amazon from now on, it might not be of much worry to amazon if a single customer is not a part of it, but it will be if this kind of service continues and you will loose many like me, your support and courier are the worst and just say the same copied lines. The worst experience ever. I have attached all the voice recording and the chat scripts with amazon in this email. Next I will post this in twitter Facebook and then go to consumer forum for harassment.