Amazon India — tracking id[protected]

Address:

560037

I am totally disappointed today because of the worst service provided by amazon india. I have ordered a laptop on 1st mar, 2019 (1 am) cost around 36k from amazon just because as i needed that asap to give as a gift and as a prime customer i thought of getting this on time. As promised by amazon in "shipment details" i found this tag "one-day delivery at rs 100. Free with prime". I was totally impressed and was eagerly waiting for its arrival. On 2nd mar, 2019 i got a notification for its arrival in the app with delivery agent number.
Around 12 pm i placed a call but unable to connect. Till evening 7 pm i waited but didn't got any response from the agent. After some time got connected but that agent told the package is not available with him and some other agent have that. Then i connected to the customer care and one lady picked the call. After listening to my query she assured me that the package will arrive on time. I asked her to provide the agents mobile number so that i can communicate with him but surprisingly she told that they can't trace it. Again i waited till 9 pm still i have not received any call but in app its showing to be delivered today. I tried to connect the customer care again and told the same story but he changed the story and told to raise a complaint, also scheduled the delivery to the next day.

As a prime member if am not getting those facilities and getting treated as a regular customer then please revoke my membership and please refund my monthly membership money.

Don't give fake promises if you are not able to keep it. Also living in a city like bangalore if amazon is not able to deliver things on time and most important thing is tracking is just for name sake.