Amazon India — tracking no.[protected]/false commitment by amazon courier/customer care

Address:	New Delhi, Delhi, 110037
Website:	www.amazon.in

I am struggling with amazon customer care executive & esculation team since last 3 days, spoke to many executive but no one ready to take care of my issue and worst is they not let you speak to senior on floor. It is worst exp then ever... They confrimed me a commited delivery & charged me extra but i haven't received any call from courier person even still waiting for me courier. After many converstaition & escalation team had confirmd me at last that courier will be delivered on redirect address & its is not in amazon policy. They are making me fool wiht different-2 statment., they charged me extra for timily delivery & paid in advanced but they did not deilver it,
Plz help, me plz me i had paid in advance with timly delivery cost. There is no support from amazon team. Plz intervene in this issue