Amazon India — Traitor

Address:

Village- Khardakulberia (Near Primary School), Post- Berbari, District- North 24 Parganas (WEST BENGAL),INDIA

My name is Abhijeet Haldar from West Bengal, I'm currently working in Bahrain.
I bought a lot of products from Amazon but I got upset buying a mop set.
I ordered a mop set on 20 September 2020, whose order ID is[protected].
A few days later I got my mop set delivered, I took the mop set and opened the box, I found the cap missing at the water exit of the bucket.Then I requested return from the Amazon app, a few days after the courier delivery boy came to my house, he said you give the old mop set, my family member brought the box of the mop set, then the delivery boy checks box and One by one all the materials, after checking he said that the color changed of the cleaning towels. Nothing had been taken out of the box from our house members, The box was kept as the seller had sent it.
The delivery boy did not replace my mop set, when I asked him why you could not replace it, he said that I have a picture from the seller, the towel color is red in picture and blue in your box.
Delivery Boy said you should complain to Amazon.
I immediately chatted with the customer representative from the Amazon app and told all the things. They said OK, I have taken your request, your problem will be solved in three to four days.
The reason for my chatting is that I am not in India, otherwise I could talk to the customer representative.
Since then, I have chatted with the customer representative four times, all speak you wait a few days your problem will be solved and not done yet.
I am very upset for Amazon.

Product details :-
Amazon Return ID: D9Cm3FqwRRMA
Order ID:[protected]

KWEL 360° Spin Floor Cleaning Bucket Mop Blue with Free 2 Microfiber Refill Cleaning Wipe Combo Set Glass Wiper, Microfiber Cloth, Sink Brush, Cloth Brush

AWB[protected]