Amazon India — transfer of payment

Since i have requested amazon india to yranfer my amazon pay balance to my bank account.
Since last 10 days there are saying it will be done within 24hrs
Always when i call them they put the call on hold for long time and al last say that there is no such request regarding transfer of my pay balance.
Every time they say that they are launching tt by which they will tranfer but this is day 11 still i haven't received my refund...