Amazon India — unbearable rude behavior of amazon delivery boy

Address:India

Dear sir,

I have ordered the products from amazon and the order number is[protected]. (Date of incident :6th may 2024)

To provide you with a clear account of the incident:
1. The delivery person initially handed over a package that was more than half torn, displaying a lack of regard for
the condition of the goods being delivered.
2. When questioned about the damaged package, he responded with hostility and claimed that such occurrences
were common with Amazon deliveries, displaying a complete disregard for customer satisfaction.
3. He proceeded to take back the damaged package, citing the need to check the barcode, and left me waiting in
the hot sun for an extended period of nearly 5 minutes without any explanation or apology.
4. Despite my attempts to inquire about the delay politely, he responded with further aggression and began
shouting in front of other members of the public, causing unnecessary distress and embarrassment.
5. He arrogantly asserted his dominance, stating that he was the only delivery person servicing my area and
threatened to delay future deliveries as a means of intimidation.
6. His behavior escalated to the point where he attempted to physically intimidate me, demonstrating a complete
lack of professionalism and respect for basic customer service standards.
7. This is not the first time and I’ve seen this delivery person was arguing with many people in my location.

Despite my efforts to seek redressal through Amazon's customer helpline, I was met with a dismissive response and
asked to wait for an unreasonable period of three days for resolution. This lack o[censored]rgency and accountability on the
part of Amazon's support team only serves to compound my frustration and disappointment.

Desirable Resolution: I sincerely request to dismiss the delivery person who is a severe threat to the reputation of Amazon.
Was this information helpful?
No (0)
Yes (0)
Amazon India customer support has been notified about the posted complaint.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Amazon India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    20013
    Pending
    0
    Resolved
    1461
    Amazon India Phone
    +91 40 3992 1111
    +91 80 4197 0000 [Bangalore]
    +91 44 3088 3088 [Chennai]
    Amazon India Address
    Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032
    View all Amazon India contact information