Amazon India — Unfair practice of refunding card payments in the form of Amazon Pay Balance

Address:

Mumbai

Hi Team,

I ordered a mobile device last Sunday by paying through credit card. The site said that the payment has failed. So i had to cancel and re-book the order. However, while refunding the amount, the part of refund amount, they gave me in the form of Amazon Pay Balance. This is completely unfair. First of all they said the payment is not accepted. Then how come there is a question of refund? And if the refund is coming, they should return it to original source of income as mentioned in the terms and conditions while placing the order. They are in violation of terms they mentioned while making order. My registered email ID is [protected]@gmail.com