Amazon India — Used laptop delivered (ORDER #[protected]

I have placed ORDER #[protected] Lenovo yoga slim 7 laptop on 28th May 2022 from www.amazon.in and it was delivered on 29th May 2022 when I checked laptop warranty on Lenovo site, it was already activated from 5th Jan 2022
It seems someone used laptop was delivered to me I called multiple times to customer service to log my complaint but every time they said that they raised return request, but it will be approved by their team lead with in 24 hours. 48 hours already passed but return request is not initiated.
Kindly look into this and replace this laptop or refund my amount.