| Address: | Dindigul, Tamil Nadu, 624001 | | Website: | amazon.in |
I have purchased an LG washing machine on 3rd Nov at "amazon.in" website, and it was during the discounted sale. At the time of purchase, it was mentioned that estimated delivery is 3-5 business days[As I am a prime customer] which is within 8 Nov. Later, at the time of shipping it was changed to 13 Nov. However, the item is not yet delivered. As my current washing machine is dead, I am in desperate need of this item to be delivered at earliest.
The item was shipped through GATI. Whenever I tried to contact their customer care, they responded with "Local team will contact me", but no one from their local team contacted me till now. To further elevate the frustration today[13 Nov] by 2:30 PM the status changed to "Out for delivery", but when I tried to contact customer care to get the contact details of the delivery person, they were unable to provide it. After 7:30 I got a message that states "Undelivered due to CONCERNED CUSTOMER PERSON NOT AVAILABLE".
This story leads to so many questions. How can GATI simply change the status by themselves? Why are GATI/ amazon.in not able to deliver the product? Did amazon.in really ship the product? Are they both trying to cook up a story?
Painfully,
Saravana Was this information helpful? | 
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