Amazon India — within few months we noticed that the product is faulty and not working

Address:	AVADI, chennai-54
Website:	amazon.in

We purchased the desktop from amazon india. Within few months we noticed that the product is faulty and not working. Though the product warranty is for three years, we approached immediately amazon and raised complaints on the same. Since 2017, the case was dragged and finally it was agreed by amazon to refund our money by beginning of 2020. Even they did refund to the amazon pay. Unfortunately that credit card was absolute and amazon team asked us to update with current bank details to make our refund once again. Our amazon order refer no:[protected]

As promised by amazon the refund is not done as of today, the reason
Behind was only known to amazon team. We spent enough time with amazon customer-care to explain the situations and the issues which have not been addressed by the amazon team (Backend).
While we communicate this with appropriate data, which is requested by amazon as and when asked during our conversation by customer serve. All our effort been put into vain after time and again requested for the refund to our amazon pay (Refund to bank a/c)
We couldn't see any seriousness in our case by any of amazon team, which is seen in the attached snapshot
(Amazon pay) as evidence. Also we had given as an attachment of our recent conversations for amazon to understanding.

With a lot of pain and heavy heart we are sending this mail to you, believing that we get justification by refunding our amount : rs.23992/-
Attachment reference:
1. Amazon pay (Screenshot_20200612_180656. Jpg)
2. Email conversion with amazon team on refunding (Date-wise attached)