Amazon India — wrong item delivered and no return policy

Address:

Chandigarh, Punjab, 160101

Hi,

I ordered tampered glass for my honor play mobile, but the product delivered is wrong. It is for some other mobile. When i tried going for a replacement, but there seems to be no replacement for this product.
It is very unprofessional for such a big website to deliver a wrong product and then not even replace it with the right one.
Request you to please help with this soon
Please find below the order details:

Order date 09-aug-2019

Order number[protected]