Amazon India — wrong item sent & item return/refund is not processed by amazon india

Address:	Ernakulam, Kerala, 686664
Website:	www.amazon.in

Hi,

I (Sanjith joseph mathew) have received a totally different item for the order number[protected] i have placed with amazon india. The item i have received is different and too poor in quality which is not even working.

Placed a return/refund request on 17/12/2017 and it was promised by amazon india that it will be collected from my address on 18/12/2017 between 3.00pm and 6.00pm. Till this date, no one collected the item or refunded the amount. I have contacted amazon customer service almost every day but nothing has happened to help me so far.

It surprised me that amazon india is not even ready to register this as an official complaint and provide me with a complaint reference number!. It will be great if i could get the refund processed for this item.

Thanks,
Sanjith joseph mathew
+91-[protected]